This report was produced by the Consumer Working Group of Smart Grid Australia. Its intention is to aid discussion of Smart Grid technologies and inform the debate, by presenting a balanced view of consumer benefits and the potential challenges associated with implementation and community acceptance. It also provides insight into relevant local and international examples of Smart Grid pilots and trials and their outcomes.

The envisaged audience for this report will include energy industry representatives, their partners, stakeholders, including governments and regulators, and others with an interest in, and some knowledge of, the issues facing the energy industry in Australia.